1. General provisions.
1.1. This Public Agreement (hereinafter referred to as the Offer, Agreement) is an official offer of the "Consultant" on the website https://visa-to-schengen.com.ua/, to provide information and consulting services (hereinafter referred to as the Services) for a set fee using the software of the website: https://visa-to-schengen.com.ua/ (hereinafter referred to as the Site) to legal entities and/or capable individuals (hereinafter referred to as the Customer) on the terms listed below by providing services orally/ online/ via e-mail services/ via special forms of information transmission aimed at obtaining by the Customer consultations, explanations, instructions, templates in a certain field which the Customer will use at its discretion.
1.2. In accordance with the procedure and on the terms and conditions specified in this Agreement, the Customer gives the task, and the Consultant undertakes, in accordance with the Customer's task, to provide him with information and consulting services for a fee regarding obtaining visas or other documents or services related to migration and tourism in the scope and on the terms specified in this Agreement.
1.3. The Consultant appoints one or more responsible persons authorized to negotiate and participate in the provision of services under this Agreement.
1.4. In accordance with Articles 641, 642 of the Civil Code of Ukraine (CC of Ukraine), in the event of acceptance of the conditions set out below and payment for services, the legal or individual person who accepts this Offer becomes the Customer (acceptance of the Offer is equivalent to concluding a contract on the terms and conditions set out in the Offer) and confirms that these conditions do not restrict the legitimate rights and interests of the Customer.
1.5. The Consultant and the Customer guarantee their legal capacity and capacity necessary for the conclusion and execution of this Agreement for the provision of Services.
1.6. In connection with the above, carefully read the text of this Offer and if you do not agree with any point, the Consultant suggests that you refuse the services.
1.7. The Consultant has the right to set on the website indicative prices, advertising prices, promotional prices, indicate prices in euros for the purpose of easy perception of the information provided by potential clients, but the Consultant warns that all payments for the Consultant's services are made in the national currency of hryvnia. The final prices for services are determined during negotiations with the Customer and are fixed in the Specification to the Agreement.
1.8. The Consultant has the right to change the prices for its services on the website, the terms of this Offer and the additions to the Offer without prior agreement with the Customer, while ensuring the publication of the changed terms on the Website, such changes shall enter into force from the moment of publication, unless another term of their entry into force is additionally specified when they are published.
1.9. The following terms are used in the following meaning:
Site - the Internet site: https://visa-to-schengen.com.ua used by the Consultant on a proprietary basis. Services - any services of the Consultant, which are provided using online technologies, e-mail newsletters, (SKYPE consultations) or in another form.
Acceptance of the Offer - full and unconditional acceptance by the Customer of the Offer by making payment for the Consultant's Services.
Consultant - the website https://visa-to-schengen.com.ua, which has the right to provide services to the Customer under the terms of this Offer. Customer - the person who has accepted the Offer on the terms set forth therein.
Service Agreement (hereinafter referred to as the Agreement) - the Agreement between the Customer and the Consultant for the provision of services, which is concluded through the acceptance of this Offer.
2. Obligations and rights of the Parties.
2.1. The Customer is obliged to comply with the requirements of regulatory documents and instructions of the Consultant.
2.2. The Customer guarantees that the person, according to whose documents the service will be provided under the Agreement, hereinafter the Applicant (if the Applicant and the Customer are not the same person), is notified by the Customer and agrees to receive the service under this Agreement on the terms set forth therein.
2.3. The Consultant is obliged to provide the Customer with information and consulting services within the time limits and on the terms specified in the Agreement.
2.4. The Consultant is obliged to notify the Customer of the occurrence of circumstances that prevent the provision of services, in order for the Customer to make a decision on a possible change in the direction of the consulting assignment.

3. Cost of services and payment procedure.
3.1. The cost of services is specified in the Specification to the Agreement and consists of Prepayment and Balance payments, as well as Consular/visa/administrative fee/courier fees, insurance and possible other additional payments.
3.2. The Customer pays the Prepayment payment before the Consultant begins providing services. The amount of the Prepayment is specified in clause 7.2.1. of the Specification to the Agreement.
3.3. Consular fee/visa/administrative/courier/insurance payments are paid by the Customer independently or by the Consultant on behalf of the Customer. The amount of such payments is determined on the day of payment by the relevant institution.
3.4. If a specific date is not specified in the Specification, the Customer shall pay the Balance payment after the Consultant notifies the completion of the preparation of the service under this Agreement before submitting the documents for consideration. The amount of the Balance is specified in clause 7.2.2 of the Specification.
3.5. If the consultant specific date specified in the Specification, the Customer shall pay the Balance payment by this date inclusive. In the event that the Customer does not pay the Balance by the specified date, the Consultant’s work shall be suspended without the possibility of a refund. If the Customer does not pay the Balance by the end of the contract, the service shall be deemed to have been provided and the work under the contract shall be closed.
3.6. Payments may be made to the Consultant’s current account.
3.7. The Parties have agreed that the total cost of services under this Agreement shall be determined in hryvnias.
3.8. The cost of administrative fees, translations, fees of Visa Centers, official representations of states, postal shipments, courier payments, bank commissions, notary services and insurance policies shall not be included in the cost of services under the Contract and shall be paid by the Customer additionally.
3.9. The Customer is obliged, within 3 business days from the moment of receiving the notification from the Consultant about the termination of the provision of information and consulting services (transmitted by e-mail, in writing, by message or call from the Consultant's working numbers), to accept and pay for the Consultant's services in full.
4. Responsibility of the parties.
4.1. The Customer is warned and agrees that the presence of all documents may not guarantee the issuance of a visa/document in the relevant institutions, which have the exclusive right to make a decision on the issuance or refusal to issue a visa/document even without explaining the real reasons for their decision. The Customer agrees that the presence of a visa does not guarantee entry to the country to which the visa was issued or to the territory of the Schengen area if the visa was issued to one of the Schengen countries (the final decision on entry is made by the border service in accordance with Regulation (EC) No. 562/2006 of the European Parliament and of the Council of 15 March 2006, Article 5 "Conditions of entry for third-country nationals") and does not make any claims to the Consultant regarding the refusal to issue a visa or the refusal to cross the border by the border/customs service. The Consultant is not engaged in the production of visas.
4.2. If the Customer/Applicant did not appear/was late to the institution at the appointed time and because of this the submission did not take place, the service is considered provided and is subject to payment in full.
4.3. If the relevant institution has not accepted and returned the documents with a request for their revision, the Consultant provides additional consultations to finalize the package of documents. The Customer agrees that the return of documents by the relevant institution cannot be a basis for a refund of the funds paid under the Agreement and cannot testify to the quality of the services provided by the Consultant, except for the fact that the relevant institution considers the documents of each applicant individually.
4.4. If the relevant institution has not accepted and returned the documents with a request for their revision, and the Customer refuses to comply with the requirements of the relevant institution, the service under this Agreement is considered to be provided in full and is subject to payment in full.
4.5. If the relevant institution delays the consideration of the Customer's application, the Consultant, within the framework of its competence and approved instructions/resolutions of the relevant institutions, develops measures to speed up the consideration.
4.6. The Consultant is not liable for breach of the Agreement and does not refund the Customer's funds if it occurred through no fault of his (intention or negligence), or in the presence of force majeure circumstances, namely: changes in political relations between Ukraine and other countries and, as a result, possible sharp changes in the visa policy of states; force majeure circumstances in embassies and consulates and possible other similar circumstances; shifts in the schedule of issuance and delivery of foreign passports of Ukraine due to overloading of printing companies, changes in work regulations or excessive workload of relevant state institutions.
4.7. The Customer/Applicant is obliged to provide the Consultant with reliable information about: family composition; refusals to obtain visas in the current or previous passports; visa history; the presence of bans on entry to any countries; illegal border crossing; deportation; recorded offenses in any country; the presence of bans on leaving Ukraine; criminal record; wanted status, any other information necessary for the Consultant to perform the services under this Agreement in a quality manner. The Customer/Applicant agrees that his/her visa/document may be revoked by the relevant institution; the Customer/Applicant's documents may be transferred by the relevant institution to law enforcement agencies, as well as other irreversible consequences are possible. The Customer/Applicant is obliged to provide the originals or copies of authentic documents necessary for the provision of services under this Agreement. If the certificates or other documents required for obtaining a visa/documents/permits were not recognized by the relevant institution as sufficient or raised suspicions about their veracity; or if the relevant institution found out that the name of the Owner of the documents on which the service is provided under this Agreement is in the SIS database or is associated with offenses that make it impossible to provide the service, and the Customer/Applicant did not warn the Consultant about this; or if at the interview the Customer/Applicant made mistakes or did not answer questions, the answers to which were discussed with the Consultant; or violated the recommendations provided by the Consultant regarding conduct at the interview, and any of the listed cases led to the refusal to issue a visa/document, then the cost of the services is paid by the Customer to the Consultant in full and the Consultant is not responsible for any actions in relation to the Customer/Applicant by the consulate or relevant state institutions.
4.8. The Customer/Applicant assumes responsibility for purchased air tickets, the cost of hotel accommodation, lost benefits and other costs associated with the trip/plans in which it was expected to use the documents for the receipt of which the service was provided under this Agreement. To protect yourself from unforeseen expenses, the Consultant recommends: paying for air tickets, the date of which can be changed or refunded; making arrangements for planned meetings, events, plans, taking into account possible delays in the consideration of documents by the relevant institutions. The Consultant recommends submitting documents to the relevant institutions at least 3 months before the planned event (unless otherwise specified in the regulations of such institution). The Customer understands that unforeseen circumstances may arise in embassies, consulates, immigration authorities, institutions related to the control of their activities, state institutions, as well as other circumstances that directly affect the date of issuance of documents.
4.9. In the event that the Customer has paid part/full cost of services under this Agreement, the provision of services is considered to have begun and in the event that the Customer wishes to refuse the Consultant's services and the documents have been submitted or not submitted to the relevant institution, the funds are not refunded. The Customer agrees that in such a case, some copies and/or originals of certificates may not be returned.
4.10. The Customer agrees that the decision on: issuance/refusal, validity period of the document, consideration period, need for additional documents is made by the relevant institution and during the consideration process the relevant institution may at its own discretion make decisions regarding these parameters.
4.11. The Customer understands that when ordering an information and consulting service, the term and result of which depends on the work of embassies, consulates, immigration authorities and other institutions, there is always a possibility of force majeure circumstances that the Consultant cannot influence.
4.12. If the Customer delays the acceptance of the service and payment of the Remaining Funds after receiving the notification of the successful provision of the services for more than 10 business days and there was no prior agreement between both Parties (confirmed in writing, by e-mail or by contacting the numbers specified in this Agreement), the Customer undertakes to pay the Consultant a penalty in the amount of 100% of the cost of the services specified in clause 7.1 of the Specification to this Agreement.
4.13. If the relevant institution has made a decision to issue a visa for a shorter period than that specified in the application forms, the Consultant will not refund the funds. The visa institution will also not refund the difference in consular/visa fees. The service is considered provided.
4.14. If the relevant institution has made a decision to refuse the visa, the Consultant will analyze the reasons for the visa refusal. At the Customer's request, the Consultant will provide services for submitting documents after refusal. In this case, it is necessary to pay for the Consultant's services at the price and it is necessary to pay additional payments, such as visa/consular/administrative/courier/urgent consideration and the like. In case of refusal of the Customer to submit documents for consideration again, the service under this Agreement is considered provided.
4.15. The Consultant has the right to suspend the performance of its obligations under this Agreement or to refuse to fulfill the terms of the Agreement, or to change the deadline for performance, if the Customer refused to follow the Consultant's recommendations regarding the provision of the necessary documents or information, or the documents/information provided turned out to be false, or the Customer delays the provision of the necessary documents, which makes it impossible for the Consultant to analyze them and provide competent advice.
4.16. The Customer agrees that the relevant institution individually determines the city where it can accept documents for consideration/take biometrics/conduct an interview. If the Customer/Applicant cannot/does not want to comply with the regulations of the institution and this makes it impossible to provide the service under the terms of the Agreement, the service is considered provided.
4.17. If the Agreement specifies a specific country where the documents will be reviewed, at the Customer's request, the Consultant provides services for submission in another country for an additional fee and if such technical capabilities are available.
5. Term of the Agreement and other conditions.
5.1. This Agreement is considered accepted and concluded from the moment the Consultant receives any payment under this Agreement in any way specified in this Agreement.
5.2. Services under this Agreement is considered to be provided in full in any of the following cases: at the time of issuance by the relevant institution of documents for the receipt of which services were provided; at the time of receipt by the Consultant of the full cost of services under this Agreement; at the time of signing the act of acceptance and transfer of services; in the cases specified in clauses 4.2, 4.4, 4.6, 4.7, 4.9, 4.13, 4.14, 4.15, 4.16, 5.3.
5.3. The Consultant's obligations under this Agreement to the Customer, if the service was not fully provided earlier, expire within 45 calendar days from the date of conclusion of this Agreement, the services are considered to be provided in full and are subject to payment in full.
5.4. Services under this Agreement are provided only to the person (persons) specified in the Specification. The funds paid under this Agreement shall not be credited to services for other persons.
5.5. Amendments and supplements to this Agreement may be made by mutual consent of the Parties and shall be drawn up as an additional agreement to this Agreement.
5.6. After the conclusion and acceptance of this Agreement, prior correspondence via e-mail, messengers and other means of communication shall not be part of this Agreement.
5.7. From the date of conclusion of the Agreement, all previous oral and written agreements of the Parties regarding the terms of this Agreement shall cease to be valid.